Refund policy

Effective Date: 25.04.2024

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1. Introduction

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At Kampra Home, we strive to provide a seamless shopping experience for our customers. However, we understand that there may be instances where you are not entirely satisfied with your purchase. This refund policy outlines the process for requesting a refund and the eligibility criteria.

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2. Refund Eligibility

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You may be eligible for a refund under the following circumstances:

1. Damaged Product: If the product delivered to you is damaged or defective.

2. Incorrect Product: If a wrong product has been delivered to you.

 

3. Refund Process

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To initiate a refund request, please follow these steps:

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• Contact Us: Send an email to kamprahomeindia@gmail.com within 24 hours of receiving the product. Include the following details:

  • Your order number.

  • Attach an unboxing video (a single continuous shot without cuts) showing the condition of the product upon delivery.

• Review Process:

  • Our team will review the unboxing video and your refund request within 48 working hours.

  • We will assess the product’s condition and verify the issue reported.

• Approval:

  • If your refund request is approved, we will initiate the refund process.

  • You will receive an email confirmation.

• Refund Issuance:

  • The refund amount will be credited to your original mode of payment (e.g., credit card, bank account) within 7-10 working days from the approval date.

 

 

5. Contact Information

For any inquiries related to our refund policy or assistance with a refund request, please reach out to us at kamprahomeindia@gmail.com.